jayabaji 2 Privacy Policy
Your personal information matters to us. This policy describes how jayabaji 2 collects, uses, and protects your data.
This privacy policy clearly sets out our commitments and practices regarding the collection, storage, use, and protection of personal information of jayabaji 2 platform users. By using our services, you are considered to have accepted the terms of this policy. For full details on our overall terms of service, please read the Terms and Conditions page.
1 Scope and Purpose of Data Collection
jayabaji 2 collects two types of information from its users — information provided directly by you and information collected automatically. Each piece of data is collected for a specific purpose and is not used beyond that purpose.
1.1 Information You Provide Directly
Information you provide during account registration and management includes:
- Full name, date of birth, and nationality
- Mobile number and email address
- National ID or passport details for identity verification
- Payment method details required for transactions (bKash, Nagad, Rocket, Upay, or bank account details)
- Messages and descriptions provided when contacting customer support
1.2 Automatically Collected Information
When you use the jayabaji 2 website or app, our system automatically records certain technical information:
- IP address and device type
- Browser version and operating system
- Session duration and page visit patterns
- Information collected through cookies and similar tracking technologies
- Transaction history and gameplay activity logs
2 Policy on Data Use
Collected information is used for the specific purposes listed below. We do not use personal information outside of these purposes under any circumstances:
2.1 Account Management and Verification
Collected information is used to confirm your identity and keep your account secure. This includes login verification, password recovery, and detection of suspicious activity.
2.2 Financial Transaction Processing
Payment-related information is used to complete deposits and withdrawals securely. For transactions via bKash, Nagad, Rocket, Upay, or bank transfer, only the necessary information is shared with the relevant payment provider.
2.3 Customer Service Improvement
Your contact information and issue details are used to provide effective support through 24-hour live chat and email support.
2.4 Platform Development and Security
Technical information is used to analyse website performance, resolve technical errors, and prevent fraud.
2.5 Promotional Communications
With your consent, your email or mobile number may be used to inform you about new bonus offers, promotions, and updates. You may request to opt out of such communications at any time.
3 Data Sharing and Third Parties
jayabaji 2 never sells your personal information or shares it with third parties for advertising purposes. However, sharing information may be necessary in specific circumstances:
- Payment processors: Necessary information shared with trusted payment gateways or banks to complete transactions
- Technology providers: Limited information shared with technology partners for platform operations, under strict confidentiality agreements
- Legal obligations: Information required for legal compliance in response to lawful requests from authorities
- Fraud prevention: Information shared with trusted organisations assisting in cybersecurity or fraud investigations
4 Data Protection Technology and Methods
jayabaji 2 uses industry-standard security technology to keep your information safe:
4.1 Encryption
All data transmissions are secured through SSL (Secure Sockets Layer) encryption. This means every piece of information sent between your browser and our servers is encrypted, making it impossible for third parties to read.
4.2 Access Control
Access to your personal information is restricted to only those employees who need it for their work. Every access is logged and reviewed regularly.
4.3 Data Storage Security
User data is stored on secure servers protected by firewalls, intrusion detection systems, and regular security audits.
4.4 Two-Step Verification
OTP or other second-factor verification methods are used to complete sensitive actions, such as withdrawal requests or changes to account details.
5 Cookie Policy
The jayabaji 2 website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the core functionality of the platform — maintaining login sessions, storing security tokens, and remembering language preferences are among their functions. The site does not work properly without them.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, so you do not have to re-enter the same information each time you log in.
5.3 Analytics Cookies
Analytics cookies are used to understand which parts of the website are used most and where there is room for improvement. Data collected from these cookies is analysed in aggregate form and is not used to identify any individual.
You can block or delete cookies by changing your browser settings, though this may affect some functionality of the website.
6 User Rights
You have certain fundamental rights over your own personal information, which jayabaji 2 respects:
- Right to access: If you want to know what information we hold about you, contact our support team
- Right to correction: You may request that incorrect or incomplete information be corrected
- Right to erasure: After closing your account, you may request deletion of information that is not required to be kept under legal obligations
- Right to restrict processing: You may request that your information not be used for specific purposes
- Right to withdraw from marketing communications: If you do not wish to receive promotional messages, you may opt out at any time
To exercise these rights, contact us via 24/7 live chat or email. We are able to assist in both Bengali and English.
7 Data Retention Period
jayabaji 2 retains your information only for as long as it is needed or legally required. In general:
- Information for active accounts is kept for as long as the account remains open
- Financial transaction records are retained for a specific period in accordance with financial regulations
- After account closure, information beyond what is legally required is deleted
- Information for inactive accounts is reviewed periodically and deleted
8 Responsible Conduct and Data Protection
We believe data protection is an integral part of creating a safe gaming environment. For this reason, our Responsible Gaming guidelines also place importance on the protection of personal information. By analysing gaming activity data, we can identify potential issues for a user and offer them support.
9 Policy Changes and Updates
jayabaji 2 reserves the right to amend or update this privacy policy when necessary. For any significant changes, we will:
- Update the "Last updated" date at the top of the page
- Notify registered users via email or live chat
- Display a notice on the platform for important changes
Continuing to use the service after changes are made will be considered acceptance of the updated policy. To learn more about the terms of all our services, visit the About Us page.
10 Contact and Complaints
If you have any questions about this privacy policy or concerns about your information, please contact us:
- Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
- Email: [email protected]
We take all privacy-related complaints seriously and aim to resolve them as quickly as possible. Answers to common questions may also be found in our Frequently Asked Questions (FAQ) section.